Tag Archives: Customer Management

TRIZ part II : 40 Inventive Principles in Customer Satisfaction Enhancement

 Here is  another article from Mr. Gennady Retseptor whom I have met several months ago.  As I already stated in one my previous pages, Gennady has deep knowledge about quality management and he is the one introducing me some interesting possible applications of TRIZ.   He … Okumaya devam et

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